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Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 14

3 Issues logging out on Acano client

3.1 Client hang ups

If the client hangs up, you may need to quit the client application. On a PC, find the Acano icon

on the bottom in the right hand bottom corner, right mouse click, and select Quit.

On a MAC, find the AcanoClient icon at the top in the left hand top corner, mouse click, and

select Quit AcanoClient.

Locate the client folder, zip all the files in the folder and send the zip file to Acano support.

On a PC, the client folder is at C:\Users\<username>\AppData\Roaming\Acano\client\

On a Mac, the client folder is at /Users/<username>/Library/Caches/com.acano.client/

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Acano Solution Manuale Utente Pagina 14