Acano Solution Manuale Utente Pagina 13

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Collecting Logs
Acano solution: Acano Clients Troubleshooter 76-1045-01-I
Page 13
2.6 Client reports Certificate Warning
If when you are trying to sign in, you get this Certificate failure warning:
Please check the XMPP certificate requirement in our Certificate guide, in particular the need to
specify:
the DNS record for the XMPP server in the CN field of the certificate,
the XMPP domain name and the DNS record for the XMPP server in the subjectAltName
field.
If you still have this issue, please send Acano support the XMPP certificate and the output from
the MMP command “xmpp”.
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